Click on one of the people below to find out more information.

  • Volker Grady
    General Manager

    Born and educated in Germany I spend my first 37 professional years in the hospitality industry. Most of my Hotel Management assignments found my wife and I with our two children in the most beautiful cities and resort communities of British Columbia. Now residing in Nanoose Bay - Central Vancouver Island has become our home and playground. I've had a love affair with fine automobiles since I passed my driver's exam, so combining that with being service and performance driven, I've now found a calling in the automotive industry. My passion paved the way to joining the GAIN Group, more specifically leading the Nanaimo Group comprised of Mercedes-Benz, BMW, Audi and Subaru.

    I believe that purchasing and owning a luxury car should be a memorable and enjoyable experience. This belief is one our Sales Consultants at the GAIN Group have fully embraced.

    I am very proud to be working with such dedicated teams in our four dealerships and look forward to welcoming our many current and new friends.

  • Matt Wakefield
    Sales Manager

    First and foremost I would like to thank-you for choosing Mercedes-Benz Nanaimo as your destination to purchase your next vehicle.  I would like to take this opportunity to tell you more about myself, and why I am proud to represent such a fantastic brand.

    Having the opportunity to work with such a passionate and focused team makes me both proud, and excited.  Working within the hotel industry to pay my way through university, I learned the need for fantastic customer service and customer relations. Upon graduating, I became a certified aircraft technician and thus, I can see the quality and engineering that goes into every Mercedes-Benz product. I couldn't imagine a more exciting and rewarding job and I look forward to seeing you again soon.

  • Theo Magnus
    Sales and Lease Consultant

    Having grown up in the automotive industry, my personal experiences have led to a great understanding on how to provide a great customer experience. I take pride in representing Mercedes-Benz as well as our great Nanaimo team.

    As a former collegiate athlete, I look to take the hard work and dedication necessary for success, and transfer it to my clients. Being new to Vancouver Island gives me a great opportunity to forge new relationships and give my clients their best experience to date.

  • Peter Zdan
    Sales and Lease Consultant

    I am absolutely thrilled to represent Mercedes-Benz Nanaimo, and the vehicles and services we offer. Being a long time islander, I've been able to explore areas from Port Hardy to Gold River, Tofino, and many points through to the capital region. All this usually in a Mercedes-Benz! I have a lifelong love of this brand. Having owned and enjoyed a Mercedes-Benz model of every decade from the 1960s to the present, I have experienced the many benefits that the brand offers -- the added work productivity of the Sprinter, the fun and economy of the smart, the sophistication and luxury of the SL, and above all else, the comfort and safety for which Mercedes is renowned. Whether the vehicle is new or previously owned, "The Best or Nothing" is not just a slogan, it is our culture. Please do visit us. I am happy to be at your service.

  • Leo Zhou
    Sales and Lease Consultant

    I have lived in Nanaimo for seven years after coming a long way from China. My hobbies include many outdoor activities and I have a beautiful girlfriend named Tina. I believe if there is one central theme, in which I have always believed, it is this: the secret of life is to be positive, to try your best, to get on the front foot, get stuck in and give it everything.
    That's what I always try to do, at Mercedes Benz Nanaimo and in every other aspect of my life.

  • Ken Taylor
    Client Delivery Consultant

    I originally hail from Labrador and moved West where I lived in Whistler for 7 years. My passion for the outdoors lead my family and I to the Nanaimo area. I have been a Client Delivery Consultant for 15 years working for various dealerships. I am thrilled to join GAIN and be a part of such a fantastic team here in Nanaimo. I always love a challenge; whether I am trying to exceed your expectations as our Client, or through my hobbies. I look forward to guiding you along in your buying experience and hope you will always leave satisfied and with a smile on your face.

  • Lisa Jenkins
    Client Delivery Consultant

    I first joined the Mercedes-Benz team in Victoria in 2007 and later took the opportunity to move to Nanaimo and joined the team here. I honestly can't say enough about the company as I truly enjoy my time here and the people I work with. My job as a Client Delivery Consultant gives me the opportunity to provide our customers with the benefits of auto leasing and financing. Being somewhat of a health and yoga fanatic the automotive industry is a far stretch from the direction I had originally set out for myself but I love the challenge, the people, the luxury cars, the opportunity for growth and knowledge and the satisfaction that every customer leaves with a smile on their face.

  • Zaak Ghelani
    Client Delivery Consultant

  • Keith Ladouceur
    Fixed Operations Manager

    My 20 years within the automotive industry have allowed me an insider's view of a wide range of different products, dealerships and clientele. It is with this perspective that I can honestly say that my time spent with GAIN allows me the opportunity to work with the best that the business has to offer. The quality of our products, professionalism of our staff, and the facility where it all happens are a recipe for the best possible customer experience.  I feel fortunate to be able to work with GAIN and the automobiles that have held my attention since I could drive.  It is a privilege to share the excitement of our business with staff and clients alike.

  • Catherine Mann
    Assistant Service Manager

    First and foremost, I would just like to say I am exceptionally excited and honoured to be representing a world class brand such as Mercedes-Benz and what better place to do so than from Nanaimo BC. I originate from Middlesbrough in the North East of England and made my way to Canada in 2012. I have an extensive background in management and customer relations as well as business ownership. My passion for fixing things and helping people stems from my education in psychology. Beyond all things I am looking forward to working with and alongside our clientele to ensure myself and my team are providing the best experience and care for you and your vehicles. 

  • Laurie Barker
    Service Advisor

    Born and raised in Nanaimo, I took my Automotive Service Technician course at Vancouver Island University because I loved working on cars. After school, I wasn't sure I wanted to become a technician but decided to continue to apply my education. I left for many years to snowboard and work in Whistler. I fell in love with scuba diving and came back to my home town. I have worked in the aftermarket, heavy duty, and auto dealerships. I enjoy working with a progressive team and learning new things everyday.

  • David McCormick
    Service Advisor

    In 1998 I fell in love with Mercedes-Benz when I purchased a used 1984 190E while working as a computer technician in Dallas, Texas.  For me the car that I named Michelle redefined for me what a car was, and what a pleasure driving could be.  Over ten years we crossed the continent 5 times together and added well over 150,000 miles to her odometer.  I learned to work on my car at the encouragement of my older brother, a retired Ford mechanic who had a full garage in his home and all the tools needed for even advanced repair. Eventually I even certified with Mercedes-Benz as an auto technician, though that career path was cut short a few years in by an injury to my neck & back that limited my lifting capability and the use of my hands.

    I'm excited to now be working with Mercedes-Benz as a service advisor, combining my customer service skills with my knowledge and love of Mercedes-Benz. I look forward to helping keep your dream car in top shape, ready for pleasure or business in style

  • Patty Shelley

  • Marie Martinello

    I am originally from Edmonton, Alberta and I have somehow become lucky enough to discover this remarkable place to call home! I am so thrilled to be on the Island. When I am not at work you can normally find me hiking, paddle boarding, or finding somewhere to have a beach fire.   I have worked in automotive service departments for just over 3 years now and I am so glad to continue this journey with the GAIN Group on Vancouver Island. 

  • Adam Finnik

    Before moving to Vancouver Island in 2015, Adam was born and raised in Regina, Saskatchewan and currently plays for the V.I. Raiders as a veteran Receiver. To say a bit about himself, he was globally ranked and competed in pro-amateur gaming tournaments, an avid car enthusiast, an Actor in various background, supporting and lead roles and played a vast array of competitive sports, starting his 14th year of Football this spring. Adam's enormous passion for cars started long before his career in the automotive industry by fixing, building, racing and drifting cars since he was 13. When he began as a detailing technician and chemical specialist at Universal Auto Spa, that was just the beginning of his journey into cars before helping manage Universal Auto Spa which became ranked Top 3 for Detailers in all of North America for two consecutive years. After moving to Vancouver Island he became an Administrative Coordinator for Island Mobile Detailing and is now excited for his incredible opportunity as Lot Supervisor with the GAIN Dealer Group. 

     Adam has been blessed with several opportunities and met some truly incredible people since moving to the island. His goals for the future are to continue playing for the V.I. Raiders, build up and race his R34 Skyline while providing  exceptional service to our staff, friends, family and customers at the GAIN Dealer Group."

  • Cathy Pepin

  • Andrea Backman
    Warranty Administrator

  • David Lynn
    Parts Manager

    I begin my 16th year with Mercedes-Benz here at Mercedes-Benz Nanaimo and I look forward to many more years of helping Mercedes-Benz drivers to enjoy owning and driving the finest automobiles on the road. Please come in and see me for all of your parts and accessory needs.

  • Bob Jones
    Parts Advisor

    Over 20 years of experience in the automotive parts industry, mostly in warehousing and distribution. Since joining the company as a parts advisor I have found that Gain works very hard in providing the ultimate in customer service and parts for our clients. I am looking forward to a long and progressive career as part of the Gain Nanaimo team.

  • Dean Pollock
    Diagnostic Technician

    I have been working in the automotive industry for about 20 years; the last 10 with Mercedes-Benz Nanaimo. With extensive training through Mercedes-Benz Canada our team can provide the exceptional service you expect from the Mercedes-Benz brand.

  • Paul Plunet

    I have been with Mercedes-Benz since 2006 as a Journeyman Technician, beginning my Mercedes-Benz experience with Three Point Motors in Victoria. Prior to working with the Mercedes-Benz brand, I worked in Vancouver where I meticulously repaired European vehicles for a number of years. Quality and customer satisfaction is my number one concern here at Mercedes-Benz Nanaimo.

  • Mark Devries

    I have been in the German car industry for 16 years having started out by washing cars. I now have 11 years of experience under my belt servicing German cars.

  • Harold Wunsch

    I am a German automotive technician and have worked most of my life on European models. After 7 years working work with Chrysler, I am happy to be back to my roots with Mercedes-Benz's fine line of German vehicles.  

  • Chris Straub
    Apprentice Technichian

    I was born into an Air Force family in Comox many, many years ago, and caught the Mercedes-Benz bug while we were stationed in Germany in the '70s. Ever since, I've wanted to be involved with Mercedes-Benz. My family has owned three Mercedes-Benz's over the years, and I have owned two, one of which I still have. It is a real honour to be a part of this great group here at Mercedes-Benz Nanaimo, and I will work hard to make our customers' experience with us as enjoyable and memorable as I can.

  • Chad Jardine
    Internal Technician

  • Matthew Leach

    Ever since I heard of the Vancouver Island Motorsports Circuit, I became really intrigued in the GAIN group. I started hearing rumors of many European Sports cars coming to participate in events at the Circuit and I became hooked. I wanted to join one of the fastest developing group of businesses I know of. With the GAIN Group's fantastic record for customer service, I feel right at home here with some of the best in the business. 

  • Andre Bouter
    Customer Shuttle Driver

    My early career was serving as a peace officer with the RCMP for 20 years, where I worked general duty, executive diplomatic protection, protective operations, and customers and excise section. 

    I am a certified career development practitioner, having for the past 17 years assisted individuals choose, train, maintain and procure employment. 

    My wife and I took early retirement and moved to Nanaimo from the lower mainland in 2013. We thoroughly enjoy island living and travelling. Since then, I have chosen to work part-time as the Courtesy Shuttle Driver for GAIN. I look forward to meeting you and ensuring you have the best customer experience and get to and from your destination with pleasure. 

  • Jim Plasteras
    Shuttle Driver

    I happily began my role as shuttle driver with the Gain Group in the fall of 2016, after spending 28 years working as a municipal employee in both Coquitlam and the City of Nanaimo.  Providing excellent customer service was foremost in the positions I held in both communities. Working for the Gain Group allows me to continue offering and delivering superior service to our customers and serving as an ambassador for our company and the brands we represent. The organization and staff in all departments and dealerships show the same enthusiasm, which results in very satisfied customers and an excellent workplace environment. Very happy to be part of the team!

  • Laurie Jones
    Shuttle Driver

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