Roadside Assistance



We are committed to making the overall ownership experience of a Mercedes-Benz vehicle the best in the automotive industry. The Mercedes-Benz Canada Roadside Assistance Program is an integral part of this commitment.

Beyond the services and assistance provided through our dealer network, Mercedes-Benz Canada has a nationwide auxiliary support network with the sole purpose of providing Mercedes-Benz owners with peace of mind wherever and whenever they need it.

Emergency Roadside Assistance is available virtually anywhere in Canada or the continental United States. Specific coverage details can be obtained by calling the Mercedes-Benz Roadside Assistance number 1-800-387-0100.

Emergency Roadside Repair Service is also available in major metropolitan areas within a 50-km radius of your Mercedes-Benz dealer by calling 1-800-387-0100. Please contact a dealer for details and hours of service.

Vehicle identification number (VIN)

For either Emergency Roadside Assistance or Emergency Roadside Repair Service, the vehicle identification number (VIN) will be required at the time of the initial call.

The VIN is easy to find and is located on the automobile registration, on the dashboard viewed from outside the front of the windshield on the drivers side, or below the door latch on the drivers-side door pillar. This last eight digits of this number are needed to access customer records.

(Example of VIN: WDBAA23C4MB567890. The last eight digits MB567890 are required to identify the vehicle records.)

smart fortwo

Should a problem arise with your smart fortwo, we'll make sure it's quickly back on the road. To meet your every service need, smart Centres employ specially factory-trained staff using the latest diagnostic and service techniques and state-of-the-art technology.

The smartmove Assistance Program provides 24-hour breakdown assistance within Canada, free of charge for 4 years after the vehicle's initial registration. Services include battery boost, flat tire inflation, winching/extrication and towing.

smartmove - roadside assistance

A customized set of services, smartmove provides smart owners with exclusive benefits to meet their unique needs and desires.

Currently, smart Canada offers three key smartmove services: smartmove assistance, our roadside assistance program; smartmove parking, discounted parking rates or dedicated parking spaces for smart fortwo drivers; and smartmove car wash, save 20% on a car wash.

smartmove assistance

smartmove assistance provides smart owners with the assurance and peace of mind of knowing that help is near whenever it is needed, 24 hours a day.

smartmove assistance provides coverage for four years from the initial registration date and for unlimited mileage. It includes battery boost, flat tire, winching/extrication, and towing services. Additional information is available in the owner's manual and warranty booklet.

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